PLACING YOUR ORDER
Order online, over the phone or via zoom and we’ll send you a complimentary collection pack with everything you need to send ashes or hair to us — at no extra cost.
Your collection pack includes pre-paid delivery and we even include a free ring sizer if you don't know your ring size.
We guarantee that there will be no hidden charges and no import duties. We take care of everything.
RECIEVE AND RETURN YOUR COLLECTION PACK
Your pack is shipped straight after you order and should arrive within 3 business days.
We know that sending a loved one's ashes can be worrying which is why we use couriers. You are in super safe hands as we do this thousands of times each year, all without issue.
The pack has easy to read instructions and everything needed to securely send ashes and hair safely to us.
Once you have added the ashes or hair to your collection pack, simply drop your collection pack off at any of our 40,000+ USA courier locations and track its 1-2 day journey to our UK studio. We’ll confirm its safe arrival and carefully match your ashes or hair to your order.
THE MAKING PROCESS
We only employ the highest skilled jewelers and glassmakers to ensure the very best quality of each piece.
We can guarantee that each piece is handcrafted with the utmost care and to your exact specifications. Every piece of jewelry is hallmarked by the world famous UK Birmingham Assay Office to guarantee the quality of precious metal.
Making such incredible jewelry takes up to 4 weeks and we quality check the piece at every single stage.
After our final quality check, we lovingly pack your order along with any remaining ashes or hair for safe return to you.
SENDING YOUR COMPLETED PIECE TO YOU
Our fast and secure delivery is 100% free across the mainland USA. It's a well tried and tested process that you can trust.
When your piece is complete, we will contact you to arrange a suitable delivery date.
When your order ships, you will be able to track your delivery at every stage.
Our customer service team personally track each and every parcel so that you don't have to, and should there ever be an unexpected issue, we will take care of this for you.
This whole service is 100% free and there will be no unexpected charges such as customs duties.