Buyers Help Guide
Use our handy buyers help guide to answer any questions that you may have.
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Placing Your Order
Placing Your Order
Placing an order with us is super easy. Find the right method for you below.
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Online
Online
Place Your Order Online - Your order will be ready in approximately 4 weeks from receipt of ashes.
When an online order has been placed, we will send you a pack with everything you need to send the ashes or hair back to us. This pack includes a detailed instruction leaflet and form for you to complete, a prelabeled returns envelope, a ring-sizer, a labeled sealable bag for ashes or hair, and a small wooden spoon.
When we receive your online order, you will receive an order confirmation detailing your order and to let you know we are sending a pack. Should you have any questions, please contact our customer service team.
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Video
Video
For those that would like a face to face consultation, you can book an online video consultation.
We will show you our designs, answer any questions you have, and take all the pain out of ordering remotely.
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Online
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How to send us your ashes and hair
How To Send Us Your Ashes And Hair
Click on the links below to learn how to safely pack and send the ashes and hair to us.
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Sending Ashes
Sending Ashes
Watch our video guide below to learn how to safely send us ashes using our order pack.
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Sending Hair
Sending Hair
Watch our video guide below to learn how to safely send us hair using our order pack.
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Worried about sending your ashes in the post?
Worried about sending ashes in the post?
Once you place your order, we send you a free collection pack which includes everything you need to send us your ashes or hair. This is a pre-paid platinum service and completely free to you. The collection pack contains detailed instructions with clear and easy steps to follow.
If you do have any questions, all you need to do is call us and we will happily help.
Your collection pack is sent back to us using our pre-paid trackable courier network. This ensures your collection pack goes straight to our studio.
When we receive your collection pack, we will contact you to confirm we have safely received it at our studio. Any ashes or hair we have remaining will always be returned to you with your order!
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Sending Ashes
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What's my ring size?
What's my ring size?
If you don't know your ring size, don't worry!
You can still place your order without knowing your ring size by choosing 'I'm unsure – please send me a ring sizer' from the ring size selection tool on the product page.
We will then send you a ring-sizer with your ashes collection pack.
If you already have one of our ring sizers and want to see how to use it, please watch the following video.
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More About our Metals & Gems
More About our Metals & Gems
We only work with the very best precious metals and hand-select the highest quality ethical diamonds and gemstones. For more information on our materials, click on the area of interest below.
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Diamonds & Gemstones
Diamonds & Gemstones
We hand select each and every diamond and gemstone to ensure that it is of the very highest quality.
The diamonds we use are stunning and have a minimum quality of D E F colorless diamonds, an SI1 clarity with a minimum cut of VG. Every diamond we sell above 0.2ct comes with an IGI certificate which will be provided with your completed piece and can also be viewed independently online.
We also offer stunning ranges with Emeralds, Rubies and many different colored Sapphires.
To protect the planet, we only use ethical lab-grown diamonds and gemstones. If you prefer mined versions, please get in touch.
More information on our diamonds and gemstones can be found on the below links:
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Glass Gemstone Information
Glass Gemstone Information
All our glass ashes gemstones are handcrafted by our team of specialist glass artists in our workshop.
Our team of talented glass artists turn ashes into an array of glass gemstones in different sizes and 16 colors.
There is a choice of 16 clear and opaque glass gemstone colors, giving you complete flexibility over the finished piece. All our gemstones are hand-set by our jewelers into your chosen style of jewelry.
Glass gemstones offer a superior choice for memorial jewelry over alternatives made with resin.
More information on our Glass Gemstones can be found on the below link:
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Resin Information And Why We Don't Use It
Resin Information
Choosing which memorial piece, you want can be a really difficult decision. If you've looked online for memorial jewelry, chances are you have come across the concept of resin being used as a preservation tool for ashes and hair. We do not use resin here and generally advise against it.
Resin, or epoxy resin, is a type of glue that is man-made and used for many different purposes. Resin casting is a method of plastic casting where mold is filled with a synthetic resin which then hardens. Due to the simplicity of the product, this can be carried out with little investment and little skill.
Its use in jewelry, whilst frowned upon by master craftsmen, has grown over recent years. All resin has the possibility of discoloring to an off-yellow, warping, or falling out due to shrinkage. You cannot get it wet or expose it to too much sun. This is why you won't find resin products in a true jewelry store but will find these products on a market stall.
Don't just take our word for it. It's always important to do your own research. Whilst resin has its place in the world, we believe that for memorialization, it is not suitable.
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Precious Metal Information
Precious Metal Information
Which precious metals do you make with?We work with Sterling Silver, 9k and 18k Yellow, Rose, and White Gold, and Platinum.
Is there a difference between 9k and 18k gold?The main difference between 9k gold and 18k gold is the purity, with 18k gold being the purer of the two. As a result, 18k gold will be more expensive than 9k gold.
The color varies between 9k and 18k golds very slightly. This is not noticeable to most people.
None of the above make either metal better or worse. We always advise to go with the one that you want or the one you normally choose.
Which Precious Metal is best?All our precious metal is high quality and suitable for use.
In terms of hardness, silver is the softest, then 9k gold, then 18k, with platinum being the hardest.
As we said though at the beginning, all precious metals we use are suitable, so it's very much a personal preference based on what you normally buy and your budget.
Do you use sterling silver?Yes, all our silver is sterling silver.
Will your silver tarnish?We rhodium plate all of our silver to avoid tarnishing as silver is a metal that does tarnish if exposed to certain elements.
Do you hallmark your precious metal?We hallmark all jewelry as per hallmarking UK guidelines and law.
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Diamonds & Gemstones
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Delivery
Delivery
Once your order is complete, we will get in touch to arrange your delivery.
We will provide you with shipping details, including tracking, so you know when to expect your delivery.
Deliveries are Monday to Friday as standard.
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Warranty
Warranty
All our products come with a 12-month warranty against manufacturing defects.
If your item has an issue relating to the quality, for example, a manufacturing fault, we kindly ask you to email us with a photograph and description. Please contact us with an image and description of the issue. Our customer care team and a qualified jeweler will assess the issue and contact you. If we find a manufacturing fault with your item, it will be repaired or remade free of charge.
Please note that pendant chains are only guaranteed for three months owing to the nature of wear and tear.
The Ashes With Art team is proud to produce high-quality handcrafted items, and the core of our business is excellent customer service. We will always strive to ensure you are completely happy with your piece. Do not hesitate to contact us if we can assist you in any way.
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Book a Consultation
Book a Consultation
If you are unable to visit in person but would like a similar experience, you can book a video consultation with us. We will show you our designs, answer any questions you have, and take all the pain out of ordering remotely.
862-762-2030
hello@asheswithart.com
Opening Hours
Monday to Friday | 3:00am - 12:30am ET Saturday | 4:30am - 12:30am ET